WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi term order, each item may be shipped from the different Canada warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times. In different packages, to prevent holding up your order and to get it to you as fast as possible.
WHEN WILL I RECEIVE MY ORDER?
We use the Amazon delivery service to fulfill our orders. Due to the popularity of our offers, please allow an estimated 1-3 days for your order to arrive at your doorstep.
WHY ORDER GETS STUCK OR LOST IN THE MAIL?
All our orders are sent with insured shipping and handling. If an order gets stuck at somewhere and sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking. If possible, please see our refund and return policy for when these might be applicable to shipping to situations.
WILL BE CHARGED FOR CUSTOMS AND TAXES?
The price displayed on our site are tax free in CAD.